To me, a hotel lobby will always be a place of fantasy. Where, after all that planning and travel, you are finally standing in the lobby, bags packed away in your room, and ready to explore. Chance meetings with locals are only a whisper away, and a new city is just outside the door and you can barely control your excitement.
But just because guests are raring to get out and explore, does that mean there’s no point taking too much time on perfecting the feel of the lobby as a developer? Obviously not. There’s nothing like a great first impression. The lobby is a chance to make an impact on guests, but also on people coming to the hotel for meetings, who visit hotel restaurants and bars, or are meeting a visiting friend or relative. Also many travellers are business people who don’t see much except the inside of the hotel – they often arrive late and leave early.